We are fully committed to safeguarding your privacy. This Privacy Statement outlines in detail how www.solesisters.shop (referred to herein as “we,” “us,” or “our”) collect, use, process, and protect your personal information. We strive to handle your personal data in a lawful, transparent, and secure manner.

Collection and Use of Personal Data

“Personal data” refers to any data that can identify you either directly or indirectly. This includes information such as your name, email address, phone number, and IP address, as well as other identifiers that may be connected to your identity. Importantly, this also encompasses anonymized data that can be associated with your identity via other datasets. However, data that has been permanently anonymized or aggregated in such a way that you can no longer be identified by it is not considered personal data.

Commitment to Safety and Data Security

We rigorously adhere to the principles of legality, necessity, and transparency when collecting and processing personal data. Our practices are designed to use only the minimal amount of information required to achieve legitimate purposes. We implement both technical safeguards and administrative controls to ensure that your data is protected from unauthorized access, alteration, or destruction. Your data is also used to help authenticate accounts and user activity, and to monitor for fraudulent behavior and violations of our terms of service. This processing is founded on our legitimate interest in maintaining the integrity and security of our systems.

Categories of Data We Collect

Data You Provide Directly
When interacting with our services—such as signing up for an account, contacting us, participating in surveys, or using customer support tools—you may provide us with personal information. If you make a purchase, we collect your payment details, billing/shipping addresses, and any contact information associated with the transaction.

Data From Use of Our Services
When you access our websites or applications, we may automatically collect information about your devices and usage habits. This includes details like device type, unique identifiers, operating system, browser type, IP address, diagnostic reports, and location data derived from GPS or IP-based services. These data points help us improve and tailor your experience.

How We Use Personal Data

We process personal data for several key purposes:

To deliver and enhance services: We analyze and use your information to provide, optimize, and maintain our services and digital platforms.

For customer communication: With your consent, we send marketing messages, service notifications, and account updates. You can opt out of marketing communications at any time by contacting us.

To personalize your experience: We may analyze your behavior to tailor content and ads to your preferences, subject to your prior consent.

To ensure compliance and safety: Your data may be used to enforce our terms and policies, investigate fraud, and comply with legal requirements.

Use of Cookies and Similar Technologies

Cookies are text files placed on your device to collect internet log information and visitor behavior. We utilize cookies to enhance functionality, analyze performance, provide targeted advertising, and improve overall user experience. Depending on the service, we may use session cookies, persistent cookies, and third-party cookies. More details are provided in our separate Cookie Policy.

Sharing of Personal Data

We share personal data only under specific circumstances, such as with trusted partners who help us deliver and improve our services. These partners are contractually obligated to use data solely for agreed purposes and to maintain strict confidentiality. We never sell your personal data to third parties, and we do not permit its use for third-party marketing unless you give explicit consent.

Data Transfer and Legal Compliance

Legal Requirements:
In certain jurisdictions, especially within the European Economic Area (EEA), we are bound by legal obligations that dictate how we collect and process data. In these cases, our activities are justified under the GDPR, particularly Article 6(1), when your consent is required.

Corporate Transactions:
In the event of a merger, acquisition, asset sale, or bankruptcy, your data may be transferred as part of the business assets involved. We will ensure any receiving party respects your privacy rights.

Legal Enforcement and National Interest:
We may disclose your data to comply with legal processes or regulatory demands, including requests from authorities concerned with national security or law enforcement.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals in this age group. If you believe that a child has submitted data to us, please contact us immediately. We will take appropriate steps to delete such data.

Your Privacy Rights

You have the right to:

Access your personal data

Correct inaccuracies

Request deletion

Restrict or object to processing

Receive your data in a portable format

Lodge a complaint with a data protection authority

We may ask for proof of identity before processing such requests to ensure your data is secure. We respond to such inquiries within 30 days in compliance with applicable regulations.

Third-Party Services

Our platform may include links to third-party websites or services. We do not control these third parties, nor are we responsible for how they handle your data. Please review their privacy policies before providing them with your personal information.

Data Security and Retention

We implement a comprehensive set of technical and administrative measures to protect your data. These include encryption, access controls, and regular security audits. We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Statement, unless a longer retention period is required by law.

Updates to This Statement

We may revise this Privacy Statement periodically to reflect changes in legal obligations, technologies, or business practices. Any changes will be communicated on our website, and the “effective date” at the top will be updated. Continued use of our services following such updates implies acceptance of the revised policy.

Contacting Us

For questions, concerns, or requests related to this Privacy Statement or your personal data, please reach out to us at:
[[email protected]]